How to Submit a Great Support Question
Quote from Karen Hewitt on April 10, 2026, 4:55 pmSubmitting a detailed question helps us get you a faster and more accurate answer. Remember, the forum should not be used in place of logging a Support Request, but rather when you are open to other members of the forum answering your questions.
We recommend including:
- A clear description of the issue
- Steps you took before encountering the issue
- What you expected to happen
- What actually happened
- Screenshots of the issue
- Any relevant Excel files or outputs
Example:
Instead of: “Report didn’t run”
Try: “My report is failing during distribution. It runs successfully in Excel, but fails when scheduled. I expected it to distribute to SharePoint, but instead I get an error message (attached screenshot).”
The more detail you provide, the faster we can help.
- Reportworq Support
Submitting a detailed question helps us get you a faster and more accurate answer. Remember, the forum should not be used in place of logging a Support Request, but rather when you are open to other members of the forum answering your questions.
We recommend including:
- A clear description of the issue
- Steps you took before encountering the issue
- What you expected to happen
- What actually happened
- Screenshots of the issue
- Any relevant Excel files or outputs
Example:
Instead of: “Report didn’t run”
Try: “My report is failing during distribution. It runs successfully in Excel, but fails when scheduled. I expected it to distribute to SharePoint, but instead I get an error message (attached screenshot).”
The more detail you provide, the faster we can help.
- Reportworq Support